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There is no higher priority than the health and safety of our team and our clients. With news that the coronavirus has come to the DC/MD/VA area, we are doing what we can to respond to the evolving situation. We are closely monitoring and adapting our practices by following the most recent recommendations of the Centers for Disease Control (CDC) and the guidance of local officials. 

We stand committed to an effective response. We will do everything we can to protect the health and well being of our team members and our clients. We take this situation very seriously. While the environment is changing every day, at present, we are focused on:

Education

We are closely monitoring the best practices outlined by the Centers for Disease Control (CDC) and regularly share this information with the entire team. We are committed and resolved to implement new procedures as information becomes available. 

Personal Hygiene

We have communicated to our staff that the CDC promotes healthy personal habits as the most effective way to decrease the spread of viral disease. This includes staying home when sick (especially with a fever and/or respiratory illness) coughing and/ or sneezing into an elbow or using a tissue to cover ones nose and mouth and then immediately discarding the tissue, thorough washing of hands which includes scrubbing frequently with hot water and soap for at least 20 seconds (if no water is available, use a disinfectant) and avoiding the touching of ones eyes, nose, and mouth. Contact with others is also to be avoided. Please do not be offended if we do not shake your hand. 

 

Cleaning supplies, anti-bacterial hand soap, and hand sanitizer are being made available to all offices and job sites as practical. We are challenged by the same shortages as everyone else.

Sick Leave

We have extended an additional 2 days of leave to all hourly employees to encourage them to stay home if they are not feeling well. Office employees are encouraged to work from home if they are not feeling well rather than come to the office. Our IT team is conducting training sessions on how to effectively work remotely if necessary. 

Empowerment

If a Case employee is meeting with or near someone that they feel is sick, they are empowered to constructively leave the meeting to protect their health.  This practice is to be followed in all circumstances whether with a client, co-worker, supplier, alliance, etc.

Minimizing Exposure  

On the job site:

 We have asked our team to erect plastic partitions as feasible around the work area to separate the work site from client living areas.  We also rigidly adhere to the lead safe work practices mandated by the EPA which may be helpful in minimizing exposure. These precautions include containment, careful removal / disposal of material, and HEPA vacuum clean up procedures. 

 We will be conducting field team meetings to review best practices for limiting the spread of the virus. 
 

In the office:

We will be disinfecting common areas (i.e. entry doorknobs, meeting rooms, coffee machine areas, etc.) on a daily basis in all 4 of our current locations (Bethesda, Falls Church, DC, Warehouse). All of our Design Studios will also be regularly disinfected between meetings. 

Travel

Any team members that have traveled to a country listed as a “high risk area” on the CDC website have been asked to quarantine themselves at home for a period of 14 days. 

Customized Solutions  

Every home and every renovation project is unique.  Our team is prepared to address any concerns or additional precautions you would like to discuss. 

Our Clients  

We will do what we can to protect your health. We expect the same in return. If you have had any exposure or illnesses, please let us know so that we can adjust accordingly.  

Events 

Out of an abundance of caution, we have decided to cancel our March seminars. To learn the status of future seminars, please visit our website
 

We are remodelers, not Epidemiologists. We are not sure what tomorrow brings. There will be changes and adjustments to our plan, and plenty of uncertainty lies ahead. But, we are certain that the health of our team and our clients is our highest priority. From that, we will not waiver.

 

Be safe. Stay healthy.

Bruce Case
President and CEO